Cannot create a new Outlook mail profile – using the Office 365 Support and Recovery Assistant

In a scenario in which we are not aware of this requirement or in scenarios in which, although we implemented the required requirements, we still cannot complete the task of creating a new Outlook mail profile, we can use the help of the Office 365 Support and Recovery Assistant.

In this scenario, we can use the Office 365 Support and Recovery Assistant for locating for us a passable problem that prevents the task of creating a new Outlook mail profile + download the require software update or fix the problems that were discovered + create for us a new Outlook mail profile.

The Office 365 Support and Recovery Assistant tool is a wizard based tool, provide by Microsoft for troubleshoot and fix Outlook client problems of Office 365 customers.

Using the Office 365 Support and Recovery Assistant tool are implemented in a two phases.

• Step 1 – Download and install to Office 365 Support and Recovery Assistant tool
• Step 2 – Activate the Office 365 Support and Recovery Assistant wizard and optionally create a new Outlook mail profile for the user

Step 1 – Download and install to Office 365 Support and Recovery Assistant

To download Office 365 Support and Recovery Assistant use the following link: Microsoft Office 365 Support and Recovery Assistant (pre-release build for customer feedback)

Click on the Run option

Click on the Install option

Click on the I Agree option

Step 2 – Activate the Office 365 Support and Recovery Assistant

The Office 365 Support and Recovery Assistant tool perform the Troubleshooting process by simulating the access of Office 365 users to his Exchange Online mailbox.

In our example, we will implement the test by using the credentials of Office 365 user named: john@o365info.com

In the E-mail address text box, enter the E-mail address of the Office 365 recipient (john@o365info.com in our scenario) + the user password.

Choose the option: I can’t set up Outlook with my Office 365 account

In our example, we want to fix an Outlook connectivity problem in a specific desktop, for this reason, in the option box- is this affected machine?   We will choose the option of- Yes

The Office 365 Support and Recovery Assistant tool start the troubleshooting process looking for a passable problem or issues that he can fix

The Office 365 Support and Recovery Assistant tool “offer us” the option of creating a new Outlook mail profile – Would you like to setup Outlook with Office 365 for you?

For creating the Office 365 mail profile, we will need to provide the E-mail address of the specific recipient, in our example: john@o365info.com

In the next step, we will need to provide the user credentials.

To finish the process click on the Close option

In the following screenshot, we can see that a new Outlook mail profile was created for John.

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